All tours through 2021 have now been rescheduled to 2022 and 2023.
If you have a Scheduled Seven Day Tour booked with us in 2022 or 2023 and we are able to deliver your tour and you are able to travel to the UK, then our normal Terms and Conditions and cancellation policy applies, as summarised in the table below:
|Number of days prior to start of Tour||Cancellation fee as % of total price|
|60 days or more||80% refunded, 20% (deposit) forfeited|
|59-30 days||50% refunded|
|29 days to date of tour commencement||0% refunded|
The 20% tour deposit non-refundable, which is made clear throughout our website and directly above the booking widget for all seven day tours. Otherwise, there is not much point in requesting a deposit. We are making a commitment to put the tour on for you, and you are making the commitment to come.
In respect of Covid, if there are international travel restrictions and/or lockdown restrictions in place from 60 days prior to your tour when we approach you for your final payment, and these restrictions prevent your tour from going ahead, then, as we have done for all of our 2020 and 2021 tours, we would reschedule you to a future date.
If, for any reason, we are unable to offer you a reschedule and your tour was cancelled, then we would refund your deposit, minus our costs already incurred, which will be calculated at the time.
We are a small business – a husband and wife team – and we have a responsibility to keep our business viable and deliver on all of our future tour bookings. Your deposit is there to ensure the tour can go ahead for the others in your group of six, in the event that you cancel and we then deliver the tour at reduced capacity. You can read our full terms and conditions here: https://outlanderpastlives.com/terms-and-conditions/.
If your Seven Day Outlander Tour cannot go ahead due to Government restrictions and we need to reschedule it to a future date, then please note that it will be rescheduled at the published website price for the year you are transferring to. Our costs rise annually and we will also have additional costs in relation to keeping you, the others on your tour and the minibus safe from Covid. These additional costs do need to be reflected in the price of rescheduling tours to future years.
If you have a tour booked with us and have any questions which are not answered above, please contact us, so that we can keep track of all our clients’ questions in one safe place.
We are going to keep our Outlander Facebook Page alive and vital. We are going to keep posting many of Andy’s thousands of photos of this beautiful country. It has never been so important that we pull together as a collective, so that you can stand on the steps at Lallybroch, drive through the stunning mountains of Glencoe, see the awe-inspiring scenery of Skye…
Together we can ensure that our locations remain open as life returns to normal, that our hotels remain open, and that our tourism industry survives these unprecedented times and can thrive once again.
We wish to thank you for your understanding and co-operation.
Andy & Di Nicholson